FAQ

WHAT IS YOUR PRICING AND PACKAGE STRUCTURE?

Email me for information at gretchen@gretchenkamp.com

 

HOW DOES YOUR BRANDING PROCESS WORK?

For more information about the specific branding process, visit the services page.

 

HOW LONG DOES IT TAKE?

Brand development can take approximately 4 to 12 weeks. Website development typically take anywhere from 4 to 6 weeks. All time estimates are dependent upon the individual project, number/ complexity of revisions, client response timeliness, and my current booking schedule. A detailed schedule with estimated milestones will be given to each client upon project start.

 

I ALREADY HAVE A LOGO DESIGNED, CAN I STILL WORK WITH YOU?

Absolutely! If you already have a strong brand established, there are many ways we can work together to continue building your brand. Email me and tell me all about your design project needs so we can get started.

 

DO YOU OFFER PRINTING SERVICES FOR MY BRAND COLLATERAL?

Yes. I can help you with printing and production of any of your newly designed brand collateral items. Printing is quoted per request and is billed separately from your brand design project.

 

COPYRIGHT TERMS

All of my original designs and text are protected under copyright law. Please do not use my images or designs without contacting me.

 


CAN I FEATURE YOU ON MY BLOG OR WEBSITE?

I would love to be featured. Please contact me at gretchen@gretchenkamp.com for use of images and text.

ARE YOUR INITIAL DEPOSITS REFUNDABLE?

Please keep in mind that all deposits are non-refundable as it is our way of securing your spot in our queue. I often book my projects several months ahead of time and scheduling is the key to making sure I give all of my clients the proper amount of time their project deserves. With that, I often turn away clients for your reserved time slot. Therefore, if you back out it may leave an empty spot that could have been given to another project. Our non-refundable deposit is our way of securing payment and making sure our clients are serious about moving forward with their project.

 

WHAT ARE YOUR BILLING AND INVOICING METHODS?

I graciously accept cash (in person only), Venmo payments, or written checks made out to Gretchen Kamp. Most branding-only project payments are due in two parts, the first half payment is due upon booking and to hold your spot in the queue. The second half of the project payment is delivered at project completion, before any final logo/branding files are delivered. I offer extended payment plans for larger scale branding projects with 4 total milestone payments due across the span of our project together to make the investment work for your business.

 

DO YOU HAVE OFFICE HOURS?

Yes.  In an effort to respect your time as well as mine, I have established working office hours. I schedule phone calls Monday through Friday between the hours of 9am and 5pm PST and emails are accepted anytime. I typically respond to emails and calls within 1 business day. I do my best to respond as promptly as possible and response time usually depends on my workload at that time. I do prefer to schedule all calls in advance so that I may plan to be available and allot the proper amount of time for our conversation.

 

What if I don’t like what you design? Do I still have to pay?

I get this question a lot. The design process I use prevents this from happening 99% of the time. Before I dive in and start designing anything for you, we will be on the same page in terms of our aesthetic goals. For branding projects, you will fill out a questionnaire and we will collaborate on a Pinterest board in order to establish a style for your brand. Next I put together a mood board which you will approve before I begin the logo design process. By the time I being designing anything, I will have a solid idea of what it is you want. If you aren’t happy with any of the initial designs I show you, I will go back to the drawing board and we will work together until we get on the right path.